Black Friday 2025 Offer

Buy one course at regular price. Get a second course free with code BLACKFRIDAY2025. Valid through November 29, 2025.

This course uses a combination of presentation, exercises, and knowledge assessments to deliver and reinforce concepts.

This course contains approximately 60 minutes worth of content. Lessons are organized into microlearning sessions, most of which are less than 5 minutes long.

De-escalation is the ability to lower the tone, temperament, and pace of a conflict.
Using proven techniques, this course will equip attendees with the knowledge and skills to de-escalate tense situations.
Topics covered include recognizing situations that may escalate, unintentional triggers, and communication barriers.

This course also covers the importance of active listening, empathy, and a variety of conversational strategies for de-escalating situations.