DT100e - Utilizing Verbal De-Escalation to Diffus... (DT100e)
-
De-Escalation Goals
- DE100 Pre-Course Survey
- MODULE 1: PLAN
- Defining De-Escalation
- Knowledge Check: Defining De-escalation
- Why Issues Escalate
- Knowledge Check: Why Issues Escalate
- De-Escalation Goals
- Knowledge Check: De-Escalation Goals
- MODULE 2: PREPARE
- Barriers to Communication
- Knowledge Check: Barriers to Communication
- Introduction to Verbal Judo
- Knowledge Check: Introduction to Verbal Judo
- MODULE 3: PROTECT
- Listening
- Knowledge Check: Listening
- Empathy
- Knowledge Check: Empathy
- Asking Questions
- Paraphrasing
- Summarizing
- Conclusion
- DE100 - De-escalation Verbal Judo Reference Sheet
- DE100 - De-escalation LEAPS_OODA Reference Sheet
- DE100 Post Course Survey
- Course info
